Carbon Black Cloud: Random 404s appearing across environment
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Carbon Black Cloud: Random 404s appearing across environment

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Article ID: 291865

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

  • Loading pages will randomly show a 404 pop-up, but the page will still load
  • API requests randomly receive 404s

Environment

  • Carbon Black Cloud Console: .74

Cause

Back-end service degradation. 

Resolution

  • This incident should be resolved
  • If issue is reproducible, please open a case with support and include the following:
    • Har capture of 404 reproduced
    • What, if any data is missing on the page or API request when loaded
    • If using API, provide the logs and API calls with the secret key obfuscated