Endpoint Standard: Installation of 1.0.7.4 on Windows XP fails

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Unattended installation failed with this error in a verbose install log

  MSI (s) (E4:18) [09:45:10:650]: Note: 1: 2205 2: 3: Error
  MSI (s) (E4:18) [09:45:10:650]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
  MSI (s) (E4:18) [09:45:10:650]: Note: 1: 2205 2: 3: Error
  MSI (s) (E4:18) [09:45:10:650]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
  MSI (s) (E4:18) [09:45:10:650]: Product: Confer Sensor -- Installation failed.
  MSI (s) (E4:18) [09:45:10:650]: Cleaning up uninstalled install packages, if any exist
  MSI (s) (E4:18) [09:45:10:650]: MainEngineThread is returning 1603

• Attended install fails when attempting to apply the installation code

Environment

• Endpoint Standard Sensor: 1.0.7.4
• Microsoft Windows XP

Cause

Something is wrong with the installation package

Resolution

• Download the correct Sensor package from https://community.carbonblack.com/t5/Knowledge-Base/Cb-Defense-How-To-Download-Legacy-Sensor-for-Windows-XP-Server/ta-p/50655
• Perform an attended installation - https://community.carbonblack.com/t5/Knowledge-Base/Endpoint-Standard-How-to-perform-an-Attended-Installation/ta-p/65939

Additional Information

• Per Windows XP End of Support​, Windows XP has reached End of Support on 4/8/2014.
• No support or updates are available for the legacy sensor version provided in this article. For more information on the limitations imposed by the End of Life status of the Windows XP/Server 2003 sensor please see  Cb Defense Sensor Support Policy​.
• 64-bit editions of Windows XP and Windows Server 2003 were never supported by Endpoint Standard and there is no sensor available for those.