Endpoint Standard: Sensor not moving to auto assigned group when using 'Device Host Name' criteria

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Sensor Group Criteria contains 'Device Name' 'is equal to'
• Auto-assigned Sensor does not move into the designated Sensor Group

Environment

• Endpoint Standard: All Supported Versions
• Carbon Black Cloud Console: All Versions
• Microsoft Windows: All Supported Versions
• Apple macOS: All Supported Versions

Cause

• Device Name added to the criteria does not match the Device name as displayed on the endpoints page (exact string match) - The full name is required

                 Example

• Device Name Displayed on Endpoints Page >> SampleDomain\PC-12345
• Device Name Displayed in Criteria >> PC-12345

Resolution

• Change Device Name in criteria to match the text string of the Device Name displayed on the Endpoints page

Additional Information

See the in-product User Guide from the Help Menu in the Console under the section 'Manage sensor groups for automatic policy assignments', for further info