App Control: Agent is Showing Status "Reboot Required"

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

The Agent is checking in but showing a "Reboot Required" status and rebooting the endpoint does not change the status.

Environment

• App Control Server: All Supported Versions
• App Control Agent: All Supported Versions 

Cause

This can occur if something is preventing the Agent from communicating with its Kernel Driver

Resolution

• Make sure no system changes or other security software is preventing the Agent from communicating with the Windows Kernel Driver