Carbon Black Cloud: GPO Deployment Fresh Install Fails With Error 1612 in Event Viewer

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

Windows System event log reports: 

Source: Application Management Group Policy
Event ID: 102
General: The install of application Cb Defense Sensor 64-bit from policy %your policy name% failed. The error was: %%1612

 

Environment

• Carbon Black Cloud Console: All Versions
• Carbon Black Cloud Sensor: All Versions
• Microsoft Windows: All Supported Versions
• Group Policy Object Editor

Cause

1. The path to installation file has a blank space for example (note the space between CBD and installer):

\\NetworkServer\FileShare\CBD installer.exe

2. File permissions for the file, the folder or the entirety of the folder path are not set correctly.
 

Resolution

1. Remove any blank spaces in the path to the installer as when the path is passed via the command line portions after the space will be dropped.

2. Depending on how the package was published [user / computer] the appropriate accounts will need at least read access. Verify the permissions for the entirety of the path to the installer.

Additional Information

MSI.log will potentially have any or all of the following MSI installation code failures:

MSI error code 1325: %Path% is not a valid short file name.

MSI (s) (74:D0) [HH:MM:SS]: Note: 1: 2303 2: 5 3: \\NetworkServer\
MSI (s) (74:D0) [HH:MM:SS]: Note: 1: 1325 2: FileShare

MSI error code 1706: No valid source could be found for product

MSI (s) (74:D0) [HH:MM:SS]: ConnectToSource: CreatePath/CreateFilePath failed with: -2147483648 1325 -214748364
MSI (s) (74:D0) [HH:MM:SS]: ConnectToSource (con't): CreatePath/CreateFilePath failed with: -2147483648 -2147483648
MSI (s) (74:D0) [HH:MM:SS]: SOURCEMGMT: net source '\\NetworkServer\FileShare\' is invalid.
MSI (s) (74:D0) [HH:MM:SS]: Note: 1: 1706 2: -2147483647 3: installer_vista_win7_win8-64-3.5.0.1590.msi

MSI error code 2203: Could not resolve path for shell folder

MSI (s) (74:D0) [HH:MM:SS]: SOURCEMGMT: Processing media source list.
MSI (s) (74:D0) [HH:MM:SS]: Note: 1: 2203 2: 3: -2147287037
MSI (s) (74:D0) [HH:MM:SS]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

MSI error code 1402: Could not open key

MSI (s) (74:D0) [HH:MM:SS]: Note: 1: 1706 2: -2147483647 3: installer_vista_win7_win8-64-3.5.0.1590.msi
MSI (s) (74:D0) [HH:MM:SS]: SOURCEMGMT: Processing URL source list.
MSI (s) (74:D0) [HH:MM:SS]: Note: 1: 1402 2: UNKNOWN\URL 3: 2