Carbon Black Cloud: “Failed To Stop Ctinet” During Upgrade Causes BSOD

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Upgrade Failure going from 3.6.0.1897 (or lower) to 3.6.0.1941 and higher
• Upgrade log shows

  CA:StopDriver: Error 0x801f0013: CAStopDriver: Failed to stop ctinet

• BSOD After upgrade failure

Environment

• Carbon Black Cloud Sensor: 3.6.0.1897 and Older
• Microsoft Windows: All Supported Versions

Cause

Known issue with the 3.6.0.1897 build (DSEN-11146)

Resolution

This is resolved in 3.6.0.1941 and higher. Upgrades from 3.6.0.1941 > 3.6.x.x will no longer experience this.