Reinstall IIS

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Steps to reinstall Internet Information Services (IIS)

Environment

• App Control Server: All Supported Versions
• Microsoft Windows Server: All Supported Versions

Resolution

1. Take a full backup of the App Control database.
2. Log in to the application server hosting the Console as the Carbon Black Service Account.
3. Uninstall App Control Server software.
4. Uninstall IIS
   1. Open Server Manager > Manage > Remove Roles and Features > select the server hostname > Next
   2. Uncheck "Web Server" (IIS) > Next
   3. Uncheck "Windows Process Activation Service" > Remove
   4. Wait for uninstall to complete
   5. Restart the application server.
   6. After reboot, in File Explorer, delete or rename the following folders:
      • C:\inetpub
      • C:\Windows\System32\inetsrv
      • C:\Windows\syswow64\inetsrv
      • Check any secondary drives for remnants of IIS logs or configuration files
5. Reinstall IIS
   1. Open Server Manager > Manage > Add Roles and Features > select the server hostname > Next
   2. Add the Server Role: Web Server (IIS) and confirm the configuration matches Server Documentation > Server OER > App Control Web Server Platform: Support Server 
   3. Click Next and wait for install to complete. Reboot if prompted
6. Reinstall the App Control Server software following the Server Documentation > Server Installation Guide > > Installing the App Control Server Software > Installing the Server with a Restored or Reconnected Database

Additional Information

• Uninstalling IIS will remove any custom configurations that were previously set.
• Uninstalling the App Control Server Software does not remove or make changes to the database.