How to Update the Server license

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

Update an EDR license

Environment

• EDR Server: 6.x and Higher

Resolution

1. The license file can be obtained by following the steps here but clicking on the Action column to the right of the Serial Number column
2. Navigate to Administration -> Settings -> License 
3.  In the "Apply New License" text box, paste the entire license text blob that includes the header and footer. For example: 

-- --- BEGIN CB LICENSE --- -- 
abcd1234... 
-- --- END CB LICENSE --- --

3. Click "Apply License". 
4. Allow 5-10 minutes, then verify that the new license is applied successfully in the "License Information" view from Administration -> Dashboard. 
5. The license can also be applied from the backend if the previous steps don't work.

Additional Information

• Note: If either the "BEGIN..." header and "END..." footer are not included, the license will fail to apply with the popup messages: 

Incorrect license. Unable to apply.  Server error due to malformed syntax

• The incorrect license message will appear if trying to apply an APP Control License to EDR
• Other licensing related messages are written to the log: 

/var/log/cb/coreservices/debug.log

• If the license doesn't apply properly try opening the license file in a different program
• The RPM file contains the license and will automatically apply it during a new EDR server install