How to Update the Server license

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

Update an EDR license

Environment

• EDR Server: 6.x and Higher

 

Resolution

1.  Navigate to Administration -> Settings -> License 
2.  In the "Apply New License" text box, paste the entire license text blob that includes the header and footer. For example: 

-- --- BEGIN CB LICENSE --- -- 
abcd1234... 
-- --- END CB LICENSE --- --

3. Click "Apply License". 
4. Allow 5-10 minutes, then verify that the new license is applied successfully in the "License Information" view from Administration -> Dashboard. 
5. The license can also be applied from the backend if the previous steps don't work.

 

Additional Information

• Note: If either the "BEGIN..." header and "END..." footer are not included, the license will fail to apply with the popup messages: 

Incorrect license. Unable to apply.  Server error due to malformed syntax

• The incorrect license message will appear if trying to apply an APP Control License to EDR
• Other licensing related messages are written to the log: 

/var/log/cb/coreservices/debug.log

• If the license doesn't apply properly try opening the license file in a different program