Carbon Black Cloud Console: Updating Sensors That are on Latest Available Version Leaves Sensors in the "Pending update" Status

Products

• Carbon Black Cloud Workload
• Carbon Black Cloud Audit and Remediation (formerly Cb Live Ops)
• Carbon Black Cloud Container
• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
• Carbon Black Cloud Managed Detection (formerly Cb Threatsight)
• Carbon Black Cloud Prevention

Issue/Introduction

When attempting to apply an update to an endpoint through the console, if the endpoint is at the latest version, the endpoint will be stuck in "pending update" status within the console until a newer version is available.

• A sensor running latest version of sensor
• From Endpoints page
  • Submit sensor upgrade to latest version 
• Console reports sensor in Pending status

Environment

• Carbon Black Cloud Console: All Versions
  • Endpoint Standard
  • Enterprise EDR
  • Audit & Remediation
  • Workload
• Carbon Black Cloud Sensor: All Supported Versions
• Microsoft Windows: All Supported Versions

Cause

There has been an issue identified when a sensor is set to update while on latest available version, the console reports the sensor in a "pending update" status

Resolution

• If upgrades are attempted to a version other than the very latest sensor release, this issue will not occur
• The article will be updated when a planned release to resolve this issue