Carbon Black Cloud: Windows Service terminates unexpectedly

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Sensor is generating errors like this in the event log:

The Cb Defense service terminated unexpectedly. It has done this 4 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service

Environment

• Carbon Black Cloud
  • Carbon Black Cloud Windows Sensor: 3.5.0.1680 - 3.5.1780

Cause

Known issue - DSEN-9760

Resolution

Upgrade sensor to 3.5.0.1786 or higher.