Workload: Appliance not booting and immediately enters GRUB Mode

Products

• Carbon Black Cloud Workload

Issue/Introduction

• Appliance does not boot and immediately enters GRUB Mode
• Hitting 'E' on the Grub mode asks for a username and password
  • Entering the credentials returns to original GRUB mode
• Hitting enter again after attempting credentials throws the error: "Error: you need to load the kernel first"

Environment

• Carbon Black Cloud Workload: All Versions
• VMware vCenter

 

Cause

Appliance Kernel has crashed

Resolution

Install new appliance and perform vCenter and Carbon Black Cloud registration

Additional Information

When rebuilding the new carbon black appliance a new IP address must be set. For registering carbon black to vcenter you can use the same ip/host name