Carbon Black Cloud: Sensor Group is not Applied after Updating

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Sensor isn't moved to new sensor group following criteria update and stays in the old sensor group.

Environment

• Carbon Black Cloud Console: All Supported versions

Cause

Sensor group information is cached in the cloud and cannot be reassigned to the new sensor group

Resolution

1. Log into CBC console
2. Navigate to ENDPOINTS page and find out the target sensor group
3. Click on Edit button of the sensor group, move it in the list to change its order and save
4. Click on Edit button again, move it back to its original order and save.
5. Once the Processing time runs out, the sensors should be assigned to correct group following the new criteria.