App Control: Database is exceeding size limit, Server unresponsive and or cannot log in

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Unable to login to console error 'Database is exceeding size limit' cannot connect
• Fatal Error can't connect to database
• Server performance issues

Environment

• App Control: All supported versions

Cause

SQL server architecture may be too small for number of endpoints

Resolution

Verify environment meets APP Control SQL Server architecture requirements in App Control Operating Environment Guide 

Additional Information

• Issue mostly found in environments running SQL Server Express by exceeding 100 Agent threshold 
• Example message found in Sql Server log file:

Error: 1105<c/> Severity: 17<c/> State: 2.
CREATE DATABASE or ALTER DATABASE failed because the resulting cumulative database size would exceed your licensed limit of 10240 MB per database