App Control: Agent Stuck in Initialization

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Initialization percentage is not increasing even after an hour.

Environment

• App Control Agent: All Versions

Cause

This is commonly caused by a bad sector on the local disk.

Resolution

1. Place the agent into a disabled policy. 
2. Run CHKDSK, reboot the machine, re-run CHKDSK to verify that there’s no more errors on the disk.
3. Once the disk is repaired, set the Agent back to an enforcement policy to trigger initialization.