PSC: Interop issue with Acronis

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Acronis backup fails
• Acronis service failed to start
• Procmon shows a number of "name collision" errors when Acronis attempted to perform "IRP_MJ_CREATE" operations

Environment

• Acronis Backup 12.5.14330
• CB Defense Sensor: 3.4.0.1016 and Higher
• Microsoft Windows: All Supported Versions

Cause

Known compatibility issue

Resolution

Implement the following API bypass rule:

C:\Program Files\Acronis\BackupAndRecovery\**

Additional Information

The following API bypass rules have also helped: 
C:\program files\backupclient\backupandrecovery\mms.exe
C:\program files\acronis\agent\aakore.exe