App Control: Receiving Events Cb Protection Agent was Stopped Because of a Control Request

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Seeing the event 

Cb Protection Agent was Stopped Because of a Control Request

Environment

• App Control Windows Agent: All Supported Versions

Cause

This can happen if a request to stop the agent was initiated or the driver didn't reload after restart properly

Resolution

• Make sure the Agent service is started
• The agent service can be restarted and drivers reloaded following this document