App Control: Server Install Fails When Service Account Password has Double Quotes
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Article ID: 291359
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Updated On: 10-13-2020
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
When installing or upgrading the Console the error message appears:
validation of user credentials failed. password cannot contain double quotes, leading or trailing spaces
Environment
- App Control Console: All Supported Versions
Cause
The service account password contains the unsupported characters " or leading and trailing space
Resolution
Change the service account so it doesn't contain double quotes, or leading and trailing spaces
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