Approvals Out of Date Due to Prioritization of Updates
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Article ID: 291241
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)Carbon Black App Control
Issue/Introduction
Policy Status shows agents with "Approvals out of Date" status
Update Status shows agents with "Upgrade Scheduled" or "Upgrade Requested" status
Endpoints are connected but not applying the latest rule changes
Computer Details for endpoints show CL version behind server CL version
Environment
App Control Server: All Supported Versions
App Control Agent: All Supported Versions
Cause
When some agents have been prioritized to get updates and the updates are failing due to various reasons, it could cause other agents to fall behind on their CL version number.