Approvals Out of Date Due to Prioritization of Updates

Products

• Carbon Black App Control (formerly Cb Protection)
• Carbon Black App Control

Issue/Introduction

• Policy Status shows agents with "Approvals out of Date" status
• Update Status shows agents with "Upgrade Scheduled" or "Upgrade Requested" status
• Endpoints are connected but not applying the latest rule changes
• Computer Details for endpoints show CL version behind server CL version

Environment

• App Control Server: All Supported Versions
• App Control Agent: All Supported Versions

Cause

When some agents have been prioritized to get updates and the updates are failing due to various reasons, it could cause other agents to fall behind on their CL version number.

Resolution

Remove the Prioritized Agent Updates from all agents