App Control: Server and Agent Log Locations

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

What are the locations for the logs used for server and workstation troubleshooting?

Environment

• App Control Agent: All Supported Versions
• App Control Server: All Supported Versions

Resolution

 

• C:\Program Files (x86)\Bit9\Parity Server\

  ServerLog.bt9

• C:\Program Files (x86)\Bit9\Parity Server\Support\

HostPackageInstall.logs
RulesInstall.log
CertificateInstall.log
PHPErrors.log
ReporterLog.log
ServerLog.bt9

• C:\Program Files (x86)\Bit9\Parity Server\Reporter\

  ParityReporter.log

• C:\Program Files (x86)\Bit9\Parity Server\Hostpkg\

  Policies created in the environment
  Config List files
  Yara.bit9
  ParityHostAgent.msi

• C:\Program Files (x86)\Bit9\Parity Server\configxml\

  Config List Files

• C:\Program Files (x86)\Bit9\Parity Server\upgrade\

  Upgrade.xml file
  upgrade.xml backup files

• C:\ProgramData\Bit9\Parity Agent\

  Cache.db
  Configlistbackup.bit9
  server.id

• C:\ProgramData\Bit9\Parity Agent\Logs\

  Error.bt9
  Trace.bt9
  Install.log (when the agent was installed or upgraded)