App Control: SDHC Removable Device is Blocked and Categorized as Removable: No

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Removable device categorized as Removable: No
• Getting blocks ''Unapproved Devices''
• Devices identified in Internal Events as Media [Removable]
• It is not possible to approve the device, getting the error in console: ''Cannot change state of non-removable device''

Environment

• App Control Agent: All Supported Versions
• App Control Console: All Supported Versions

Cause

The approval is getting ignored by the agent because the device information is incomplete

Resolution

The issue is being tracked under the defect EP-13015