App Control: HostPackage Installation Timed Out Waiting for Server Service to Stop
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Article ID: 291220
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Host Package Install hangs on "Install is running. Please Wait..."
Install times out after 15-20 minutes ''Timed out waiting for install to complete''
Server Service is not able to stop to continue with Host Package Installation
HostPackageInstaller log showingÂ
----- Attempting to stop ParityServer service -----
Service is running. Attempting to stop service...
Waiting for service to stop
Waiting for service to stop
Waiting for service to stop
Waiting for service to stop
Waiting for service to stop
Waiting for service to stop
Waiting for service to stop
Waiting for service to stop
Waiting for service to stop
Waiting for service to stop
Waiting for service to stop
Waiting for service to stop
ERROR: Timed out waiting for service to stop
Environment
App Control Server: All Supported Versions
Cause
Environmental configuration is preventing the Server service from turning off
Resolution
Disable third party application or another configuration from preventing the server service from stopping
Additional Information
Disable the configuration, or disable the Server services and install the hostpackage installer via command line