App Control: HostPackage Installation Timed Out Waiting for Server Service to Stop

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Host Package Install hangs on "Install is running. Please Wait..."
• Install times out after 15-20 minutes ''Timed out waiting for install to complete''
• Server Service is not able to stop to continue with Host Package Installation
• HostPackageInstaller log showing 

  ----- Attempting to stop ParityServer service -----
  Service is running. Attempting to stop service...
  Waiting for service to stop
  Waiting for service to stop
  Waiting for service to stop
  Waiting for service to stop
  Waiting for service to stop
  Waiting for service to stop
  Waiting for service to stop
  Waiting for service to stop
  Waiting for service to stop
  Waiting for service to stop
  Waiting for service to stop
  Waiting for service to stop
  ERROR: Timed out waiting for service to stop

Environment

• App Control Server: All Supported Versions

Cause

Environmental configuration is preventing the Server service from turning off

Resolution

Disable third party application or another configuration from preventing the server service from stopping

Additional Information

Disable the configuration, or disable the Server services and install the hostpackage installer via command line