App Control: Device Model Details Information is Blank
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Article ID: 291217
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Device Model Details information is loaded without data and the error "No device model specified" is seen when opening up the page in a new browser tab
Environment
App Control Console (formerly CB Protection): All Supported Versions
Cause
This is a current defect in the product EP-6129
Resolution
The workaround is to open the device model details page in the same browser tab
Additional Information
If the issue persists when opening the details in the same browser tab, please collect Server logs for further analysis