App Control: Device Model Details Information is Blank

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Device Model Details information is loaded without data and the error "No device model specified" is seen when opening up the page in a new browser tab

Environment

• App Control Console (formerly CB Protection): All Supported Versions

Cause

This is a current defect in the product EP-6129

Resolution

The workaround is to open the device model details page in the same browser tab

Additional Information

If the issue persists when opening the details in the same browser tab, please collect Server logs for further analysis