Receiving Events with the Description: "Data is bad for Config List entry"

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Events that match:
  • Subtype: "Server Configlist Error"
  • Description: "Data is Bad for Configlist Entry"

Environment

• App Control Console: All Supported Versions

Cause

• "Data is bad for config list entry" means that an agent received config list change and the instruction or details on the config list was mostly likely corrupted that the agent does not know how to apply it
• A config list entry is created whenever a system config change or rule change or file state change (like ban or approval, etc.)

Resolution

• From Report Events, check how many machines under the Source column are reporting the "data is bad for config list entry"
• Less than 5 machines, please use solution: Agent Cache Corruption to fix the cache as there is some entries on the cache's file inventory that is reporting a bad hash to the server
• More than 5 machines reporting this event, it means that there's a CL entry that agents are unable to process due to the configlist.xml getting corrupted. The errors.bt9 file on the agents will show a message of being unable to process some CL version(s). To resolve this, go to the App Control Server:

1. Browse to App Control Server Installation:
   • C:\Program Files (x86)\Bit9\Parity Server\hostpkg\
   • C:\Program Files (x86)\Bit9\Parity Server\configxml\
2.  Make a backup of all "configlist..."  files outside of those folders
   • If the agent is installed in App Control Server stop App Control Agent Service and Driver
3. Removed all "configlist..." files from those folders and restart the App Control Server Service
4. A new configlist files will get created