Reset Malicious and Potential Risk Files Reported on Home Page Dashboard
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Article ID: 291210
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
How to reset the malicious and potential risk files reported on dashboard?
Environment
App Control Console (formerly CB Protection): All Supported Versions
Resolution
At this time the only way to reset this detection is to delete all instances of this file from the environment so it is no longer triggered. Warning: The following steps will delete all copies of this file from all computers.
Select the file in question
Click on the Action button
Select the option 'Delete file from all computers'
Additional Information
Malicious and Potential Risk Files in Home Page Dashboard: Shows the number of Malicious and Potential risk (based on Cb Collective Defense Cloud file data) files
Approving the file globally will not reset the alert since the file is still detected as a malicious file by Collective Defense Cloud
If it's believed that the reputation is incorrect (False Positive or False Negative) the reputation can be reported via this process.