Reset Malicious and Potential Risk Files Reported on Home Page Dashboard

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

How to reset the malicious and potential risk files reported on dashboard?

Environment

• App Control Console (formerly CB Protection): All Supported Versions

Resolution

At this time the only way to reset this detection is to delete all instances of this file from the environment so it is no longer triggered.
Warning: The following steps will delete all copies of this file from all computers.

1. Select the file in question
2. Click on the Action button
3. Select the option 'Delete file from all computers'

Additional Information

• Malicious and Potential Risk Files in Home Page Dashboard: Shows the number of Malicious and Potential risk (based on Cb Collective Defense Cloud file data) files
• Approving the file globally will not reset the alert since the file is still detected as a malicious file by Collective Defense Cloud
• If it's believed that the reputation is incorrect (False Positive or False Negative) the reputation can be reported via this process.