App Control: NetTrace Files are Filling Up Server Storage

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• App Control Reporter Service failing to start
• NetTrace files (.bt9) are getting generated under Server path, for example: 

  c:\program files(x86)\bit9\parity server\support\

Environment

• App Control Server (formerly CB Protection): All Supported Versions

Cause

The Network Trace Logging property is enabled

Resolution

Disable the configuration NetworkTraceFlags

1. Navigate to https://<AppControlServer>/shepherd_config.php
2. Look for parameter NetworkTraceFlags
3. Change the value to 0
4. Click on Change

Additional Information

NetworkTrace flags: 1=trace inbound traffic, 2=trace outbound traffic, 4=flatten arrays. Default: 0 (no tracing)