Endpoint Standard: Endpoints are in inactive state

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

 

• The sensor is available online
• Sensor fails to check in to CB cloud
• Sensor check-in is successful without using the proxy server
• Disabling the CRL check also allows the sensor check in to be successful  Carbon Black Cloud: How To Configure Sensor Not To Require CRL Checks

Environment

• Endpoint Standard Sensor: 3.6.0.1791 and Higher
• Microsoft Windows: All supported versions

Cause

The cause of the issue is most likely to be be related to the proxy configuration

Resolution

Confirm the proxy is configured correctly per documentation