Manually Collect Appliance Logs
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Article ID: 291171
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Updated On:
Products
Carbon Black Cloud Workload
Issue/Introduction
Manually collect logs for the Workload Appliance for troubleshooting
Environment
- Carbon Black Cloud Workload: All Versions
- vSphere Client Console: All Supported Versions
- Carbon Black Appliance and Plugin: All Supported Versions
Resolution
- From a browser, login to the Carbon Black Cloud Workload appliance at https://<Appliance IP Address>
- Use the admin credentials that were set during installation of the appliance
- Navigate to Troubleshooting > Logs
- Set the log level:
- Under vSphere Worker Change com.vmware.cwp to DEBUG
- Under Appliance Worker change com.vmware.cwp to DEBUG
- Under Access Control Service change com.vmware.cwp to DEBUG
- Reproduce the issue
- From a remote admin CMD prompt run:
pscp -pw <Appliance Admin Password> admin@<Appliance IP Address>:/var/log/cwp/*.log c:\temp\
- Revert the log level to default:
- Under vSphere Worker Change com.vmware.cwp to INFO
- Under Appliance Worker change com.vmware.cwp to INFO
- Under Access Control Service change com.vmware.cwp to INFO
- Compress the logs gathered in step 5 into a .zip file
- Upload the resulting zip file to the Support Case
Additional Information
If pscp is not on the endpoint, putty and pscp are available from its website here
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