Manually Collect Appliance Logs
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Manually Collect Appliance Logs

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Article ID: 291171

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Updated On:

Products

Carbon Black Cloud Workload

Issue/Introduction

Manually collect logs for the Workload Appliance for troubleshooting

Environment

  • Carbon Black Cloud Workload: All Versions
  • vSphere Client Console: All Supported Versions
  • Carbon Black Appliance and Plugin: All Supported Versions

Resolution

  1. From a browser, login to the Carbon Black Cloud Workload appliance at https://<Appliance IP Address>
    •  Use the admin credentials that were set during installation of the appliance
  2. Navigate to Troubleshooting > Logs
  3. Set the log level:
    • Under vSphere Worker Change com.vmware.cwp to DEBUG
    • Under Appliance Worker change com.vmware.cwp to DEBUG
    • Under Access Control Service change com.vmware.cwp to DEBUG
  4. Reproduce the issue
  5. From a remote admin CMD prompt run:
    pscp -pw <Appliance Admin Password> admin@<Appliance IP Address>:/var/log/cwp/*.log c:\temp\
  6. Revert the log level to default:
    • Under vSphere Worker Change com.vmware.cwp to INFO
    • Under Appliance Worker change com.vmware.cwp to INFO
    • Under Access Control Service change com.vmware.cwp to INFO
  7. Compress the logs gathered in step 5 into a .zip file
  8. Upload the resulting zip file to the Support Case

Additional Information

If pscp is not on the endpoint, putty and pscp are available from its website here