Manually Collect Appliance Logs

Products

• Carbon Black Cloud Workload

Issue/Introduction

Manually collect logs for the Workload Appliance for troubleshooting

Environment

• Carbon Black Cloud Workload: All Versions
• vSphere Client Console: All Supported Versions
• Carbon Black Appliance and Plugin: All Supported Versions

Resolution

1. From a browser, login to the Carbon Black Cloud Workload appliance at https://<Appliance IP Address>
   •  Use the admin credentials that were set during installation of the appliance
2. Navigate to Troubleshooting > Logs
3. Set the log level:
   • Under vSphere Worker Change com.vmware.cwp to DEBUG
   • Under Appliance Worker change com.vmware.cwp to DEBUG
   • Under Access Control Service change com.vmware.cwp to DEBUG
4. Reproduce the issue
5. From a remote admin CMD prompt run:

   pscp -pw <Appliance Admin Password> admin@<Appliance IP Address>:/var/log/cwp/*.log c:\temp\

6. Revert the log level to default:
   • Under vSphere Worker Change com.vmware.cwp to INFO
   • Under Appliance Worker change com.vmware.cwp to INFO
   • Under Access Control Service change com.vmware.cwp to INFO
7. Compress the logs gathered in step 5 into a .zip file
8. Upload the resulting zip file to the Support Case

Additional Information

If pscp is not on the endpoint, putty and pscp are available from its website here