Error opening Microsoft Excel or Word "The document was saved successfully, but Excel cannot re-open it because of a sharing violation."
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Error opening Microsoft Excel or Word "The document was saved successfully, but Excel cannot re-open it because of a sharing violation."

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Article ID: 291129

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

The user can successfully save a MS Excel or Word file to a mapped drive. However when they next try to open a co-authored saved file this error occurs:

The document was saved successfully, but Excel cannot re-open it because of a sharing violation. Please close the document and try to open it again

Environment

  • Carbon Black Cloud Windows Sensor: 3.9.x - 4.0.1.1428 (4.0 MR1)
  • Carbon Black Cloud Server: All versions
  • Microsoft Office Excel: All versions
  • Microsoft Office Word: All versions
  • Google Drive: All versions

Resolution

Workaround:

1) Use UNC path to access file, instead of mapping network to drive-letter
2) Open Excel first and then access the file, rather than double clicking the file itself.

This is currently being tracked under EA-23784/DSEN-27167 and is scheduled to be fixed with the 4.0 MR2 release.