App Control: Error 1316.The Specified Account Already Exists

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Manual Agent upgrade error message

MSI (s) (D0:88) [20:21:11:457]: SECREPAIR: Error determining package source type
MSI (s) (D0:88) [20:21:11:457]: SECUREREPAIR: SecureRepair Failed. Error code: 52448075668
MSI (s) (D0:88) [20:21:11:457]: Product: Bit9 Agent -- Error 1316.The specified account already exists. Error 1316.The specified account already exists.

Environment

• App Control Agent: All Supported Versions
• Microsoft Windows: All Supported Versions

Cause

ParityHostAgent.msi file has been renamed

Resolution

1. Rename the file back to ParityHostAgent.msi
2. Run the following command to upgrade

   msiexec /fvamus <fullpath>\<agentinstallername>.msi /L*v <fullpath>\<logfilename>

Additional Information

Full path must be used in the command. Example: C:\temp\ParityHostAgent.msi