Workload: Plugin error "no healthy upstream" or "503 service unavailable"

Products

• Carbon Black Cloud Workload

Issue/Introduction

Plugin shows error "no healthy upstream" or error "503 Service unavailable (failed to connect to endpoint:...)"

Environment

Carbon Black Cloud Workload: All Versions

Cause

• Error occurs when the plugin is unable to communicate with the appliance
• Appliance does not have a valid DNS server configured

Resolution

1. Make sure appliance is up and running and VCenter can communicate with it
   • Appliance status can be viewed in the Carbon Black Console under Settings > API Access > Click on appliance in question.

2. If appliance is running attempt de-registration and register SSO and vCenter from appliance

3. If error persists then manually unregister plugin then repeat step 2

Additional Information

In the Event that the appliance does not have a DNS server configuration please follow this Network Settings guide