Carbon Black Cloud: New User Email Invite Not Received

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Email invites are not being received by new user
• None of the known new user email issues here were the cause

Environment

Carbon Black Cloud Console: All Versions

Resolution

Engineering currently investigating

Additional Information

Potential workaround:

• Try adding email address with varying case sensitivities
  • e.g. instead of [email protected], try adding [email protected] OR [email protected], etc. 
• The emails being sent will come from the email mentioned here