Does the Sensor Get Automatically Removed?
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Does the Sensor Get Automatically Removed?

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Article ID: 291055

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

Does the Sensor ever get automatically removed from the Console?

Environment

  • Carbon Black Cloud Console: All Versions

Resolution

Active Sensors that do not connect to the Console after 30 days will automatically move to an "Inactive" state. Unless the machine is a VDI, and both of the following options are enabled, the sensors should never be automatically removed from the Console.

In Endpoints>Sensor Options>Sensor Settings, the following options can be enabled:
  • Delete Sensors that have been deregistered for:
    • 24 Hours
    • 1 Week
    • 2 Weeks
    • 1 Month
  • Deregister VDI sensors that have been inactive for:
    • 1 Hour
    • 3 Hours
    • 24 Hours
    • 1 Week
In Enforce>Policies>"Policy">Sensor Settings, the "Auto-deregister VDI clone sensors that have been inactive for" can be enabled as well