Carbon Black Cloud: How to Request a Customer Be Unlinked from a Partner Org

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

How to request that a customer's org is unlinked from a Partner org on Carbon Black Cloud backend after being in a service agreement with a customer of VMware Carbon Black.

Environment

• Carbon Black Cloud: All Versions
  • Endpoint Standard (formerly CB Defense)
  • Audit and Remediation (formerly CB LiveOps)
  • Enterprise EDR (formerly CB ThreatHunter)
• Customer of Partner
• Monitoring Partner

Resolution

The request must be submitted by the customer and not the partner

The customer should open a Support case with the form filled out and signed.

Additional Information

• Request must be submitted by the customer and not the partner.
• Both "wet" (print > sign > scan/photograph) and electronic signatures are accepted.
• It may take several days for VMware Carbon Black to verify and fulfill the request.
• This process does not apply to Supporting Partners, to remove a supporting partner please contact the account team.