Endpoint Standard: Chaos Cloud VLR service fails to start

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Chaos Cloud VLR service fails to start on boot, service will start when sensor is in bypass.

Environment

• Endpoint Standard Sensor: 3.5.0.1756 and 1786
• Chaos Cloud

Cause

The loading of the sensor service is preventing the Chaos Cloud VLR service to load.

Resolution

Create an API Bypass Permission rule for "C:\Program Files\Chaos Group\VRLService\OLS\*" in the relevant policy for the sensors where the service is installed.

Additional Information

• Chaos cloud is a cloud rendering service for designers and artists.
• https://www.chaosgroup.com/cloud