App Control: Active Directory Policy Mappings Not Working Properly After Recent Server Upgrade

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Active Directory Policy Mappings are not functioning properly after upgrading the App Control Server versions

Environment

• App Control Server: All Supported Versions
• Active Directory Policy Mapping

Cause

App Control Server using cached or corrupted version of the AD policy mapping rules

Resolution

I. Clear the App Control AD server cache:

1. Open the Console > Rules > Policies page
2. Click on the "Mappings" tab
3. In the right-hand menu, select "Clear Server Cache"
4. Run Test on Mappings

II. Re-map the AD policy mapping rules:

1. Log in to Console and navigate to Rules > Policies
2. Click on the "Mappings" tab
3. Edit each mapping rule > search for and select the appropriate AD folder/group > Save it