App Control: Unable to run Host Package Installers on Non-US English Servers
book
Article ID: 290791
calendar_today
Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Host Package Installer for agents or rules will fail with no log created
Manually running the installer shows:
Unable to locate file or path
The system cannot find the path specified
Could not find part of the path 'C:\Users\XXXX\AppData\Local\Temp\HostPackageInstall...
Environment
App Control Server: 8.1.4 and Higher
Microsoft Windows Server: All Supported Versions
Clock set to non US English format (dd/mm/yyyy)
Cause
The folder path created by the installer expects US date/time format. In other clock settings such as English (Europe) the date/time format is not parsed correctly.
Resolution
Set the CB Protection Server's clock settings to English (United States) while logged into the server as the CB service account user.