Cb Protection: Unable to Access Console (Page Cannot be Displayed)
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Article ID: 290774
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
- Cb Protection Console is inaccessible with one of the following errors:
This page cannot be displayed
This page cannot be displayed - enable TLS 1.0, 1.1, and 1.2
- TLS 1.0,1.1, and 1.2 is enabled
Environment
- Carbon Black Protection: All Versions
- Microsoft Internet Information Services
Resolution
- Log into the Application Server
- Open Internet Information Services (IIS) Manager
- In the Connections pane, expand the Server Name > Sites > Select "Parity Console Web"
- On the right side under "Actions". Select "Bindings..."
- Select "https/443" > Edit
- Under the SSL certificate, select "WMSVC" > Ok
- Repeat Steps 5 and 6, but this time select the "Cb Protection Console Certificate"
- Restart the IIS web server from the "Actions" menu on right
Additional Information
- This process rebinds the Console Certificate to IIS
- The cause is unknown as to why IIS loses the binding. Most generally we see this after IIS configurations have been altered or removed.
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