Cb Protection: Unable to Access Console (Page Cannot be Displayed)
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Cb Protection: Unable to Access Console (Page Cannot be Displayed)

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Article ID: 290774

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • Cb Protection Console is inaccessible with one of the following errors:
This page cannot be displayed
This page cannot be displayed - enable TLS 1.0, 1.1, and 1.2
  • TLS 1.0,1.1, and 1.2 is enabled

Environment

  • Carbon Black Protection: All Versions
  • Microsoft Internet Information Services

Cause

Unknown

Resolution

  1. Log into the Application Server
  2. Open Internet Information Services (IIS) Manager
  3. In the Connections pane, expand the Server Name > Sites > Select "Parity Console Web"
  4. On the right side under "Actions". Select "Bindings..."
  5. Select "https/443" > Edit
  6. Under the SSL certificate, select "WMSVC" > Ok
  7. Repeat Steps 5 and 6, but this time select the "Cb Protection Console Certificate"
  8. Restart the IIS web server from the "Actions" menu on right

Additional Information

  • This process rebinds the Console Certificate to IIS
  • The cause is unknown as to why IIS loses the binding. Most generally we see this after IIS configurations have been altered or removed.