App Control: Why Are My USB Device Control Rules Not Applying Properly?
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Article ID: 290770
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Why are my USB device control rules not applying properly?
Environment
App Control Server: 7.x and Higher
App Control Agent: 7.x and Higher
Resolution
Device control only applies to USB storage devices, if the device doesn't register as a USB device, the agent will not treat it as removable media and the controls/rules will not be applied.
The agent is dependent on the OS to tell it what type of device is attached, device classification can be different based on drivers used and hardware/software built into the storage device from the manufacturer.
Additional Information
If you have verified that the device(s) are being recognized as a USB device and the controls are still not applying as expected, please open a case with support.