How to remove the word "Request" from the Trouble Ticket
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Article ID: 29077
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Updated On:
Products
CA SpectrumDX NetOps
Issue/Introduction
How to remove the word "Request" from the Trouble Ticket column in CA Spectrum OneClick with the CA Service Desk Integration enabled so that only the Trouble Ticket number is displayed.
Environment
Release: a7n0c000000PBNr Component:
Resolution
On the OneClick system:
1. Copy the $SPECROOT/tomcat/webapps/spectrum/WEB-INF/alarm/config/column-troubleticketid-config.xml file to $SPECROOT/custom/alarm/config/column-troubleticketid-config.xml
2. Edit the $SPECROOT/custom/alarm/config/column-troubleticketid-config.xml file to look like the following: <content> <attribute>0x12022</attribute> <expression> value() != null && value().toString() != null && value().toString().split( "\\s" ).length > 1 ? value().toString().split( "\\s" )[1] : value() </expression>
</content> 3. Save the changes to the $SPECROOT/custom/alarm/config/column-troubleticketid-config.xml file