How to remove the word "Request" from the Trouble Ticket column in CA Spectrum OneClick with the CA Service Desk Integration enabled so that only the Trouble Ticket number is displayed.
Resolution
On the OneClick system:
Copy the $SPECROOT/tomcat/webapps/spectrum/WEB-INF/alarm/config/column-troubleticketid-config.xml file to $SPECROOT/custom/alarm/config/column-troubleticketid-config.xml
Edit the $SPECROOT/custom/alarm/config/column-troubleticketid-config.xml file to look like the following: