App Control: 'EnableCertificates' Configuration is Not Visible from Console

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• 'All Certificates for this publisher' panel and Assets> Certificates section missing from the console User Interface
• The Property 'EnableCertificates' is not listed in Shepherd_config.php page

Environment

• App Control Server: All Supported Versions

Cause

Shepherd_config.php page or direct database manipulation changed 'EnableCertificates' to false

Resolution

The shepherd_config 'EnableCertificates' is no longer visible through the shepherd_config.php page, resolution requires access to the database in MS SQL Server Management Studio.

1. Run the query below to check the value listed for 'EnableCertificates':

use das;
select * from dbo.shepherd_configs (nolock) where name like '%enablecertificates%'

2. Check that the value is listed as 'false', and run the following to update it to 'true'

update dbo.shepherd_configs
set value = 'true'
where name = 'EnableCertificates'

3. Restart App Control Services, log in and confirm that the issue is resolved.

 

Additional Information

This value is case sensitive so True will register as false