App Control: Windows Agent Policy Packages Failing to Generate

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Host Package Installer is uploaded successfully
• Windows Agent policy packages are not generated
• Host Package Installer file removed from console

Environment

• App Control Server: 8.1.4+

Cause

• Policy Naming Conflict
• Policy named 'ParityHostAgent' overwrites original HPI file
• Overwrite of ParityHostAgent msi leads to Policy package generation failing and removing the recently installed Windows HPI
• Possible caching issue with DB

Resolution

• Rename ParityHostAgent Policy Package
• Upload Windows HPI (Host Package Installer)
• Windows Packages should generate as expected