App Control: Windows Agent Policy Packages Failing to Generate
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App Control: Windows Agent Policy Packages Failing to Generate

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Article ID: 290709

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • Host Package Installer is uploaded successfully
  • Windows Agent policy packages are not generated
  • Host Package Installer file removed from console

Environment

  • App Control Server: 8.1.4+

Cause

  • Policy Naming Conflict
  • Policy named 'ParityHostAgent' overwrites original HPI file
  • Overwrite of ParityHostAgent msi leads to Policy package generation failing and removing the recently installed Windows HPI
  • Possible caching issue with DB

Resolution

  • Rename ParityHostAgent Policy Package
  • Upload Windows HPI (Host Package Installer)
  • Windows Packages should generate as expected