App Control: Agent Health Check Error with ALLUSERS=1

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Receiving health check error:

"Cb Proection Agent detected a problem: The agent was installed using a per-user installation context which is not supported. Please reinstall with ALLUSERS=1. Options[00000003] TotalFailures[1] FailureId[625]"

Environment

• App Control Agent: All versions

Cause

This indicates the user installed our agent per-user rather than per-machine. The alert is meant to warn user that per-user is not supported.

Resolution

1) Confirm ALLUSERS=1 is being used with your third-party application distribution product
2) Use the uninstall utility to clean up leftover registries
https://community.carbonblack.com/t5/Knowledge-Base/Uninstalling-the-CB-Protection-Agent-Using-the-Uninstall-Utility/ta-p/63822
3) Manually clean up registries that still exist
4) Re-install the CB Protection Agent