Carbon Black Cloud: Sensor blocks without purchasing Endpoint Standard, no way to disable
search cancel

Carbon Black Cloud: Sensor blocks without purchasing Endpoint Standard, no way to disable

book

Article ID: 290691

calendar_today

Updated On:

Products

Carbon Black Cloud Workload Carbon Black Cloud Audit and Remediation (formerly Cb Live Ops) Carbon Black Cloud Container Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter) Carbon Black Cloud Prevention

Issue/Introduction

  • Organization licensed for individual products or product bundles not including Endpoint Standard (was CB Defense)
  • Applications get blocked when Sensor is in Active mode
  • Blocks go away when Sensor is in Bypass mode
  • Where available, event data in Console shows block was due to Cb Defense

Environment

  • Carbon Black Cloud Console: All Versions
    • Audit & Remediation
    • Container
    • Enterprise EDR
    • Prevention
    • Workload

Cause

Endpoint Standard rules are enabled

Resolution

Open a case with Carbon Black Technical Support and provide
Dashboard URL (the URL used to log in)
Org Name
ORG_ID or ORG_KEY