Carbon Black Cloud: Unable to retrieve API secret key

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Unable to Retrieve API Secret Key banner message appears when attempting to view API Credentials for an API Access Key with a Custom Access Level established

Environment

• Carbon Black Cloud Web Console: All Versions

Cause

The cause of this error message is due to the end users Role permissions not matching the permissions established in the Custom Access Level that the API Access Key is configured with

Resolution

Ensure the end user has role permissions equal to or greater than the permissions established in the Custom Access Level that the API Access Key is configured with