Carbon Black Cloud: Unable to retrieve API secret key
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Article ID: 290670
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
Unable to Retrieve API Secret Key banner message appears when attempting to view API Credentials for an API Access Key with a Custom Access Level established
Environment
Carbon Black Cloud Web Console: All Versions
Cause
The cause of this error message is due to the end users Role permissions not matching the permissions established in the Custom Access Level that the API Access Key is configured with
Resolution
Ensure the end user has role permissions equal to or greater than the permissions established in the Custom Access Level that the API Access Key is configured with