CB Response: UI down after making API calls

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

• After running some API calls, UI no longer loads
• API calls may be receiving 500 responses
• Environment comes back up some time after API calls are completed

Environment

• CB Response Server: 6.x and higher
• Linux: All Supported Versions

Cause

The API requests are overwhelming the environment

Resolution

• Reduce the amount of calls being sent in a given timeframe
• Ensure search queries run timely in the UI