Failed to load module W2KNamespace.dll

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

When performing operations against a endpoint that uses the C++ Connector Server (CCS), you get a pop-up error: 

"LDAP: error code 32 - Failed to load module W2KNamespace.dll" 

 

 

 

Environment

Release: 14.x
Component: Identity Manager

Resolution

1 - CA Message Queuing (CAM) not running or was removed.

Resolution: 

Start the CA Message Queuing Server or reinstall the connector server which will redeploy the CA Message Queuing Server service on the machine.

2 - CA Message Queuing (CAM) not being in the path. 

Resolution: 

Check the SYSTEM Path on the Connector Servers and make sure that the PATH contains something like this:

C:\Program Files (x86)\CA\SharedComponents\CAM\bin

 

It should point to the CAM bin folder. Make sure the PATH environment variable does not point to any non-existing CAM locations.

If you adjust the PATH variable restart the machine.

 

You can also try downloading Dependency Walker and then run depends.exe and try to open the W2KNamespace.dll file.

http://www.dependencywalker.com/

There may be some files missing under CAM.

 

3 - CA Message Queuing (CAM) cannot start

CA Message Queuing Service might fail to start due to missing folders or files

To address the issue, reinstall CAM following the steps

1) Remove CA Message Queuing Server service by running cmd line with administrator priviledge

sc delete CA-MessageQueuing

2) Remove registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\

Delete the CAMessageQueuing entry key

3) Reboot the machine

4) Rerun the CA Message Queuing installer

 

4 - Missing dependency: .NET 3.5

The CCS requires .NET 3.5 to function. This is in addition to any later version that you might already have on your system. 

This problem is sometimes seen on 64bit machines. The CCS is a 32bit process and cannot work with the 64bit libraries. 

Launch Server Manager and select Manage > Add Roles and Features from the Menu bar. Follow the Add Roles and Features Wizard, at Features section select .NET Framework 3.5, click Next and Install button.