Cb Defense: Unable to Install TekLynx's CodeSoft 2015 When Carbon Black Defense Is Enabled
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Article ID: 290624
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
Unable to install TekLynx's Codesoft 2015 when Cb Defense is installed and enabled
Environment
- Cb Defense Sensor: 3.1.0.100 and later
- TekLynx's Codesoft 2015
Cause
Known compatibility issue
Resolution
- Temporarily bypass the sensor or temporarily implement the following bypass rules, while attempting to install CodeSoft 2015:
- API Bypass for "C:\Windows\Installer\MSI*.tmp"
- API Bypass for "**\UpgradeWizard.exe"
- Re-enable the sensor and remove above rules once CodeSoft has been successfully installed.
- Additionally, Codesoft recommends:
- Confirming the local admin rights
- Temporarily disabling (until the install is complete) any security / virus protection software
Additional Information
Once CodeSoft 2015 is installed, the following permissions are needed to allow the application to work:
Application(s) at path > Performs any operation > Bypass
- C:\Program Files (x86)\Teklynx\CODESOFT*\Lppa.exe
- C:\Program Files (x86)\Teklynx\CODESOFT*\CS.exe
- C:\Program Files (x86)\LABEL MATRIX*\lmw.exe
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