Cb Defense: Unable to Install TekLynx's CodeSoft 2015 When Carbon Black Defense Is Enabled
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Cb Defense: Unable to Install TekLynx's CodeSoft 2015 When Carbon Black Defense Is Enabled

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Article ID: 290624

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Unable to install TekLynx's Codesoft 2015 when Cb Defense is installed and enabled

Environment

  • Cb Defense Sensor: 3.1.0.100 and later
  • TekLynx's Codesoft 2015

Cause

Known compatibility issue

Resolution

  1. Temporarily bypass the sensor or temporarily implement the following bypass rules, while attempting to install CodeSoft 2015: 
  • API Bypass for "C:\Windows\Installer\MSI*.tmp"
  • API Bypass for "**\UpgradeWizard.exe"
  1. Re-enable the sensor and remove above rules once CodeSoft has been successfully installed.
  2. Additionally, Codesoft recommends: 
  • Confirming the local admin rights
  • Temporarily disabling (until the install is complete) any security / virus protection software

Additional Information

Once CodeSoft 2015 is installed, the following permissions are needed to allow the application to work:

Application(s) at path > Performs any operation > Bypass
  • C:\Program Files (x86)\Teklynx\CODESOFT*\Lppa.exe
  • C:\Program Files (x86)\Teklynx\CODESOFT*\CS.exe
  • C:\Program Files (x86)\LABEL MATRIX*\lmw.exe