Cb Defense: Unable to Install TekLynx's CodeSoft 2015 When Carbon Black Defense Is Enabled

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Unable to install TekLynx's Codesoft 2015 when Cb Defense is installed and enabled

Environment

• Cb Defense Sensor: 3.1.0.100 and later
• TekLynx's Codesoft 2015

Cause

Known compatibility issue

Resolution

1. Temporarily bypass the sensor or temporarily implement the following bypass rules, while attempting to install CodeSoft 2015: 

• API Bypass for "C:\Windows\Installer\MSI*.tmp"
• API Bypass for "**\UpgradeWizard.exe"

2. Re-enable the sensor and remove above rules once CodeSoft has been successfully installed.
3. Additionally, Codesoft recommends: 

• Confirming the local admin rights
• Temporarily disabling (until the install is complete) any security / virus protection software

Additional Information

Once CodeSoft 2015 is installed, the following permissions are needed to allow the application to work:

Application(s) at path > Performs any operation > Bypass

• C:\Program Files (x86)\Teklynx\CODESOFT*\Lppa.exe
• C:\Program Files (x86)\Teklynx\CODESOFT*\CS.exe
• C:\Program Files (x86)\LABEL MATRIX*\lmw.exe