Hosted EDR: New User Not Showing in the Console

Products

• Carbon Black Hosted EDR (formerly Cb Response Cloud)

Issue/Introduction

A newly created user is not showing in the console after invite has been sent.

Environment

• Hosted EDR Console: All Versions

Cause

• User accepts the invite multiple times
• Multiple invites are sent to the same user email

Resolution

Create a new case with Support to have the Carbon Black CloudOps team remove the duplicate user.