Carbon Black Cloud: How to find devices impacted by ManifestDownloadFailure or ContentDownloadFailure
search cancel

Carbon Black Cloud: How to find devices impacted by ManifestDownloadFailure or ContentDownloadFailure

book

Article ID: 290567

calendar_today

Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

Explain process for obtaining a full list of devices sending ManifestDownloadFailure (macOS, Windows) or ContentDownloadFailure (Linux) alarms

Environment

  • Carbon Black Cloud: 02-Mar-2023 and later
  • Carbon Black Cloud Sensor (Linux): v2.12.x.x and Higher
  • Carbon Black Cloud Sensor (macOS): v3.5.3.x and Higher
  • Carbon Black Cloud Sensor (Windows): v3.6.0.x and Higher

Resolution

Via Support Case

  • This option works for all applicable Sensor versions and OSes
  • Open a case with VMware Carbon Black Technical Support and provide
    Org Key: 
    Example Alert: alert_id

 

Via Audit & Remediation