Cb Response: Process Search fails to load in 6.2.1 and above

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

• The side panel will load, but the actual content of Process Search hangs
• Nginx access.log or the network tab of the browser console shows the request with a 500 response

  • "GET /api/v1/process?cb.urlver=1&rows=0&facet=true&facet.field=process_name&facet.field=group&
    facet.field=hostname&facet.field=parent_name&facet.field=path_full&facet.field=process_md5&sort
    =&cb.min_last_update=2018-09-08T12%3A23%3A36Z&cb.max_last_update=2018-09-11T12%3A23%3A36Z&
    cb.query_source=ui&cb.strict=0 HTTP/1.1" 500

    
     

Environment

• Cb Response Server: 6.2.1 and above

Cause

A service, such as RabbitMQ, has stopped on one of the nodes

Resolution

• Reboot services: https://community.carbonblack.com/t5/Knowledge-Base/Cb-Response-How-to-restart-services/ta-p/41294
• If the issue continues to occur, reach out to Technical Support with server diags: https://community.carbonblack.com/t5/Knowledge-Base/Cb-Response-How-To-Collect-Logs-For-Troubleshooting-Server/ta-p/46815

Additional Information

There was an issue in pre-6.2.1 servers which causes a similar issue - CB-15652